Refund and Returns Policy

Return, Refund & Exchange Policy – SM SPORTS

At SM SPORTS, customer satisfaction is our priority. If you receive a product that is damaged, defective, or incorrect, we’re here to help. Please read the following policy carefully before requesting a return, replacement, exchange, or refund.

1. Return & Exchange Eligibility

Returns or exchanges are accepted within 3 days from the date of delivery.
The product must be unused, unwashed, in its original packaging, with all tags, accessories, and invoices intact.
Products showing signs of use, damage, or missing original packaging will not be eligible for return or exchange.
Sale, clearance, promotional, and discounted products are non-returnable and non-exchangeable, unless they are received damaged or incorrect.

2. How to Request a Return

To initiate a return or exchange, contact us through:

Email: smsports086@gmail.com
WhatsApp / Mobile: +91 9810293482

Please provide the following details:

Order Number
Product Name
Reason for Return/Exchange
Mandatory Unboxing Video clearly showing the package being opened

Important Notes:

All returned products are inspected before any refund or exchange is approved.
Multiple orders must be returned separately to avoid delays in processing.

3. Refund & Replacement Eligibility

Eligible for Refund or Replacement

Product received in a damaged or defective condition (must be reported within 24 hours of delivery).
Wrong product received (must be reported within 2 days of delivery).

Non-Returnable / Non-Replaceable Products

The following products are not eligible for return, replacement, or refund:

One-Day Delivery orders.
Used badminton, tennis, squash, pickleball, table tennis, or any other sports equipment.
Customized or restrung racquets (including custom string, grip, or tension requests).
Products damaged due to misuse, improper handling, or normal wear and tear.

4. Refund Policy

Once your return is approved and inspected, the refund will be processed within 4–7 business days to the original payment method.
A 2.5% payment gateway processing fee will be deducted from all approved refunds and order cancellations.
Full refunds are not possible if payment gateway charges have already been incurred.
Shipping charges (if applicable) are non-refundable, unless the return is due to our error.

5. Exchange Policy

Exchanges are available only for size-related issues (where applicable) or manufacturing defects.
Exchange requests must be submitted within 3 days of delivery.
For footwear or apparel size exchanges, the customer is responsible for the return shipping cost of ₹300.
Exchange is subject to product availability.

6. Return Shipping Charges

If the return is due to personal preference, incorrect size selection, or change of mind, the customer is responsible for all return shipping charges.
If the return is due to a damaged, defective, or incorrect product, SM SPORTS will bear the return shipping cost.
For bulky or heavy products, an additional return shipping charge of ₹500 may apply.

7. Order Cancellation Policy

Orders can be cancelled before dispatch. A 2.5% payment gateway processing fee will be deducted from the refund amount.
Once an order has been shipped, cancellation is not possible. If accepted under exceptional circumstances, the customer will be responsible for both forward and return shipping charges.
Customized racquets and custom stringing orders cannot be cancelled once confirmed.